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FAQs
Help with my account
What if my account information changes?
Log in with your customer number and password, click on Account Dashboard and you can edit your password, email address, billing address and shipping addresses.
Is it possible to save items in my shopping cart?
Yes, you are able to save multiple shopping bags in your account for up to 30 days. To save items to your shopping bag, log into your account, then add items to your bag. When you log back into your account at a later date, a pop-up window will let you know of any previously saved shopping bags. Select a particular order if there are multiple orders showing. You will need to refresh the stock availability as changes may have occurred.
How do I track my online order status?
Login to your account, click Order History. From here, you can view order details and track your online order(s). If your item has shipped, there will be a tracking number to click on. Please note that tracking information can take up to 24 hours to update from the time the package is shipped.
I did not receive an order confirmation. What should I do?
If you do not receive an order confirmation, check your “junk” folder. If you have not received an order confirmation within 24 hours of placing your order, please contact us toll free at 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST
I received my order, but an item was missing. What should I do?
If your order confirmation confirms the item was shipped but you have not received the item, please call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST
Log in with your customer number and password, click on My Account and follow the instructions.
Returns & Exchanges
How do I exchange my purchase?
We are dedicated to customer satisfaction. Excepting non-returnable/non-refundable items, if your purchase does not fulfill your needs for any reason, you can return your item for an exchange or account credit only within 14 days of receipt of your purchase. Monetary refunds are not available. Call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST to receive instructions on returning your item for exchange or account credit only. You must have a return authorization number before sending back your item. This number should be written on the package and any paperwork you are including. Items must be returned within 5 business days of receiving your Return Authorization Number. The returned item must be in original packaging with all tags attached, unused, unwashed and in new saleable condition. Unauthorized returns will not be accepted. We recommend sending all returns with a tracking number as we will not be responsible for lost packages. Items returned after 14 days of purchase, or in any other condition including missing original packaging and tags will not be accepted. Purchases of undergarments, make-up, hair pieces, clearance/sale items and special orders are final sale and cannot be returned or exchanged. Shipping charges are non-refundable. A re-stocking charge may apply depending on the item being returned.
What items cannot be returned?
Purchases of undergarments, tights, make-up, hair and foot care items(including toe pads), clearance/sale items and special orders are final sale and cannot be returned or exchanged. Shipping charges are non-refundable. A re-stocking charge may apply depending on the item being returned.
If I have already placed my order and I need to add additional items, what do I do?
Call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST. If your order has not shipped we will do our best to accommodate any additions you may have. If your order is shipped you must place a new order.
If I ordered my item on line, can I exchange at your store location?
Yes, our store location is 119 – 226 McLeod Ave, Spruce Grove. Store hours are Monday to Friday 10:00 am to 7:00 pm MST & Saturday 10:00 am to 3:00 pm MST, the retail store is closed to customers on Sundays. Call 1-888-952-6397 to ensure the item you would like to exchange for is in stock and readily available prior to making an in-store exchange.
Sizing & Product Information
When measuring the foot, ensure the measuring tape is straight from the back of the foot and measure to the largest toe. This measurement will be your guide to determine the shoe size you will need to order. For a Comfort fit(just right) order the size which matches your measurement, for Competition fit(more snug) order 1/2 size down from your measured size and for Growth fit(extra room) order 1/2 size up from your measured size.
Helpful hints for sizing shoes
When choosing a shoe size, the manufacturer and style are important to determine the correct size shoe to order. Manufacturers size charts are available and instructions are provided for each style of shoe. If you are ordering dance shoes online for the very first time and you do not already know your child(s) shoe size we suggest you call us for assistance at 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST
Girth/Torso – the tape measure is placed at the top of one shoulder, then straight down the front torso, through the legs and straight up the back torso to meet at the starting position to create a circle with the tape measure. The measuring tape should be close to the body but not tight. If you put your finger in between the shoulder and the start and end position of the tape measure the number on the tape measure will be the girth/torso measurement. The girth/torso measurement will always be the largest measurement and should be at least double the waist measurement.
Bust/Chest – the tape measure will make a circle around the upper torso directly underneath the arms and across the fullest part of the bust/chest. The arms will be relaxed and at their side. The tape measure should not be pulled tight. If you put your finger in between the torso and the start and end position of the tape measure the number on the tape measure will be the bust/chest measurement.
Waist – the tape measure will make a circle around the lower torso on top of the hip bone meeting at the belly button. The arms will be relaxed and at their side. Make sure the tape is in a straight line around the torso and is not pulled tight. If you put your finger in between the torso and the start and end position of the tape measure the number on the tape measure will be the waist measurement. The natural waist is the smaller portion of the torso that dips in.
Hip – the tape measure will make a circle around the torso from hip bone to hip bone around the widest point of the backside. The arms will be relaxed and at their side. Make sure the tape is in a straight line around the torso and is not pulled tight. If you put your finger in between the torso and the start and end position of the tape measure the number on the tape measure will be the hip measurement. The hip is below the waist and is typically wider than the waist.
Inseam – the tape measure will start at the bottom of the leg, below the ankle bone, at the point where you would like the pant length to be and extend up the outside of the leg and end at the widest part of top of the leg below the hip. The tape must be straight and pulled tight. The number on the tape measure at the top of the leg will be the inseam measurement.
Helpful hints for sizing bodywear
Manufacturers size charts are available. Because sizes vary between manufacturers, please use the correct size guide pertaining to the item you are purchasing. For a Comfort fit(just right) order the size which matches your measurement the closest, for Growing fit(extra room) order 1 size up from your measured size. If you need assistance in determining a correct size to order, please contact us at 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST
One Size Fits All – the fabric of these items is very stretchy and is able to fit a variety of sizes. Standard small, medium, large sizes will be replaced with OSFA
How do you measure bust, waist, hips, inseam and girth?
Refer to our “How to Measure” instructions
Refer to size charts found on the product pages
Shipping
If the item(s) you ordered are in stock and readily available your order will ship within 24 hours of order. Once the order is shipped a tracking number will be made available by email and on your My Orders page on the BZ Bodys Dance website.
What are shipping rates and options?
Once you place your items In your cart and proceed to checkout your shipping options will be displayed.
Once your item ships a tracking number will be emailed and you can either go directly to the
For our international customers
Order & Checkout
What if I cannot find what I am looking for?
You can call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST or email at success1145@hotmail.com for assistance on items you cannot locate the website.
Can I order online and pick up in the store?
Yes, make a note at checkout to hold for pickup. The pickup location will be 11- – 226 McLeod Ave, Spruce Grove, Alberta
How do I view a summary of my orders?
After logging into your account, choose account details and choose orders – your order history will be detailed.
What if an item becomes unavailable or delayed?
You will be notified either by email or phone with details regarding the delay or availability of the item and our expert customer care team will assist with your options.
What is the currency on this site?
All items sold are in Canadian Dollars
Is my credit card information safe to purchase on the website?
Payment is 100% secure with PCI compliant, secure industry certified payment processing.